DAMAGE TO THE VEHICLE AND VEHICLE CLEANING:

The customer WHO paid for the reservation is responsible for the charges in case of damages made by the customer and/or cleaning charges incurred by DFW Black Car Service. The damages and cleaning charges are include but not limited to the following:

  • Cleaning Fee due to Vomiting or Sickness: $300/Incident
  • Cleaning Fee due to Alcohol Spilling: $250/Incident
  • Tears at Upholstery: $550 - $1,000/Incident for Replacement or Repairs
  • Burns: $550/Incident for Replacement or Repair
  • Opening a Car Door into another Vehicle or Stationary Object: $1,500 - $2,500 or actual amount will be billed per the Repair Fee and time out of service for the vehicle. The repair fee will be applicable for the damage made to the vehicle hired and the other vehicle.


VEHICLE REQUEST POLICY:

DFW Black Car Service has the right to change or upgrade a vehicle request to meet a client's reservation needs at no extra charge to the client if found necessary.

ZERO TOLERANCE COMPLIANCE POLICY:

Alcohol consumption by persons under the age of 21 is strictly prohibited in the vehicle, and alcohol consumption by person's age 21 or older is prohibited if persons under the age of 21 are present on vehicle. Company reserves the right to check the identification of any passenger on the vehicle at any time and for any purpose whatsoever. Company reserves the right to refuse service to persons that appear to be under the influence of drugs and or unable to care for the one's self, or are objectionable to another passenger. No person may use any illegal narcotics or controlled substances in the vehicle. In the event of underage alcohol consumption or illegal drug use, the service will be terminated immediately and without refund. Client shall be responsible and shall pay for all fines and penalties assessed by state and/or local authorities as a result of the violation of any law by the client.

Drug use in the vehicle is prohibited by law. All contraband and items considered weapons are strictly prohibited in the vehicle. Company reserves the right to inspect all belongings of minors for alcohol and contraband.

Smoking is strictly prohibited in all of our vehicles. 

Any fines that Company is charged due to the actions of Client will be charged to the credit card of Client on file. These include but are not limited to fines related to underage drinking, over capacity, jumping on top of the vehicle, and throwing trash/littering out of the vehicle. Client is also responsible and will be charged for any parking fees and toll fees incurred during the transporting of Client.

RERSERVATION TERMINATION:

DFW Black Car Service reserves the right to terminate any reservation without refunding the fee if the DFW Black Car Service feel that the customer is putting the DFW Black Car Service, the vehicle or the mode of transportation in danger of injury. Similarly, if the customer or the party representing the customer has the possession of any unlawful material and/or substances, the service will be terminated immediately and charged the full fee of the reservation without any exception.

DFW Black Car Service has the right to terminate service for any form of abuse, behavior deemed inappropriate, or reservations terms breach, without refund. In case of misconduct, drug use, or any other violation of this reservation by Client or member’s of Clients party, or if Driver is or feels threatened or otherwise deems the party unruly or endangering the safe operation of the vehicle. Driver has the right to terminate this reservation without any refunds and drop passengers off at the nearest safe location. This is meant for the safety of our company and Client. Company also reserves the right to expel any person from the vehicle for any reason mentioned above or any other misconduct.

ADDITIONAL CHARGES:

Any charges during the ride, including, but not limited to road tolls, parking, airport fees and luggage carts will be added to the final bill or invoice.
There may be a surcharge in service so that we may create an incentive for our chauffeurs to be available during these times.

  • New Years Eve
  • New Years Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving
  • Christmas
  • Any other such holidays

 

PAYMENT METHODS:

DFW Black Car Service offers the convenience of accepting major credit cards such as Visa, Mastercard, Discover, and American Express. Rest assured that any agreed charges and gratuities will be conveniently billed to your credit card. Please note that credit cards are typically charged after the service has been provided, unless there are specific arrangements for special occasions or events.

ITEM LOST OR DAMAGED DURING SERVICE:

DFW Black Car Service is not responsible for items that are lost or left in the vehicle and/or damaged. In case of items left in the vehicle, DFW Black Car Service reserves the right to charge a delivery fee for returning the items if found. In such a case, DFW Black Car Service will charge the normal vehicle reservation rates applicable to the routes plus 20% additional chauffeur gratuity and any other applicable taxes, tolls and fuel fees. 

HOURLY BOOKINGS AND MINIMUMS HOURS:

Hourly orders are billed at the number of hours you ordered the vehicle for. If the vehicle time is extended it is billed in 1/2 hour increments thereafter. Minimum posted number of hours is only the minimum number of hours we will accept an order for. 

For hourly bookings, we check customer's ID such as driving license to verify the customer's identity and also to verify the credit card to be used.

CHANGES TO THE RESERVATION:

DFW Black Car Service requires that all changes to the reservation be received by phone at least 4 hours before pick up time. If, due to some reason, a change requested in the reservation cannot be accepted or made and results in a cancellation of the reservation, the customer will be charged a full fare including gratuity for the trip. Changes cannot be made with our Chauffeurs. All changes must be made with a Customer Service Representative by calling 682-246-1806.

We do not monitor private jets. If Passenger requested stops off route for point-to-point reservations, charges will revert to DFW BLACK CAR SERVICE hourly rate.

Drivers cannot exceed the number of passengers allowed in each limo. This violates state law and against our insurance guidelines.

CANCELLATION POLICY:

You may cancel your prearranged reservation(s) prior to reservation time to avoid a cancellation fee. Cancellation fee waiver depends on the vehicle types.

  • If you want to cancel Sedan / SUV reservation, you are required to inform us at least 7 hours prior to the scheduled pickup time to avoid charges.
  • For Sprinter Van cancellation notice should be sent at least 14 days before the scheduled pickup time to avoid any charges.

Failure to contact DFW Black Car Service to cancel your reservation or no cancellation call received in in 4 hours, DFW Black Car Service will charge the full bill including gratuity.

WAIT TIME & STOPAGES

You’ll get automated email/texts with the chauffeur’s name, phone number, car information, and license plate number.

Departures/Point-to-Point

After your specified pick-up time, we have a 15-minute grace period. After the 15th minute of the chauffeur waiting, a per minute waiting cost equal to the hourly rate of the car divided by 60 will be charged.

Arrivals at the airport

DFW Black Car Service provides up to 45 minutes of free wait time on each Airport Arrival Transfer for you to deplane and pick-up your luggage. If you do not show up and meet your Chauffeur or we receive no call within 45 minutes of the plane landing time, it may be considered a “no-show” and DFW Black Car Service may charge the fees in full for the reservation.

After your flight lands, we have a 45-minute grace period. After the 45th minute of the chauffeur waiting, a per minute price equal to the hourly rate of the car divided by 60 will be charged.

Stoppages During the Trip A minimum cost of $25 will be charged for any requested stoppage. This may increase depending on the length and location of the stop. If there are multiple stops, the journey will be converted to an hourly reservation with a minimum commitment of 3 hours. 

MISCELLANEOUS:

  • Company will not be responsible for injuries due to physical altercations between passengers or due to intoxication. 
  • Our Chauffeurs or drivers are not allowed to exceed the maximum seat capacity of passengers in vehicles. As this violates state law and is against our insurance guidelines, we do not allow passengers more than allowed capacity.
  • Company is not responsible for service delay due to the reasons and situations not in our control. These may include but not limited to traffic congestion, road conditions, vehicle malfunctions and bad weather.


Tips, Tolls, are not included in the quoted fare. All rates are subject to review and edit. DFW Airport Pickup Fee + Road Toll + 20% (TSC) Service Transportation Charge will be added to all rates and also a $10.00 after hours fee for airport transfer will be added for any reservations between 9 pm to 7.00 am period.

You agree that all terms of this Contract and any disputes that may arise from this Contract shall be interpreted under the laws of the state of Texas. Client also agrees that any and all disputes and claims relating in any way to this Contract (including the arbitration of any claim or dispute and the enforceability of this paragraph) shall be submitted to and resolved by means of confidential arbitration conducted in the State of Texas, County of Dallas.