Frequently Asked Questions
How do I book a ride with DFW Black Car Service?
- You can easily book your ride by calling us, visiting our website, or using our mobile app.
What type of vehicles does DFW Black Car Service offer for transportation?
- We offer a fleet of luxury sedans, SUVs, and Sprinters to suit your transportation needs.
What airports do you serve?
We provide service to and from DFW Airport and Dallas Love Field Airport.
Can I book a one-way trip, or do you offer round-trip services?
- You can book either a one-way trip or round-trip service, depending on your needs.
Can I cancel or modify my reservation?
- Yes, you can cancel or modify your reservation, but please notify us at least 24 hours in advance to avoid cancellation fees.
Do you provide transportation for special occasions?
- Yes, we offer transportation for weddings, corporate events, proms, and other special occasions.
How can I contact customer support if I have questions or issues?
- You can contact our customer support team via phone or email, and they will be happy to assist you.
Will the prices for DFW Black Car services change during holidays?
- No, our prices remain consistent throughout the year, including holidays. Whether it's a regular weekday or a special occasion, you can count on our fixed pricing policy.
How far in advance should I book my ride?
- We, recommend booking your ride at least 24 hours in advance to ensure availability, but last-minute bookings are also welcome.
Are your drivers licensed and insured?
- Yes, all our drivers are licensed, experienced, and fully insured for your safety and peace of mind.
What forms of payment do you accept?
- We accept various forms of payment, including credit/debit cards and cash.
Is gratuity included in the fare, or should I tip separately?
- Gratitude is not included in the fare. Tipping is at your discretion and greatly appreciated by our drivers.
Are there any additional fees or surcharges I should be aware of?
- Our prices include all fees (taxes, tolls, fuel), and there are no hidden fees or surcharges.
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